T & C's
By shopping via our online store, you are agreeing to these Terms and Conditions whether as a guest or registered user. By using our site you are indicating you accept these terms of use and that you agree to abide by them. Carboot Wines reserves the right to make changes to these conditions at any time, and encourages you to review them regularly. Your continued access and use of the site shall mean your acceptance of these terms and any subsequent changes.
Customer Service Policy
Carboot Wines is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 5-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Ordering Goods
By placing an order via this website, you make an offer to us to purchase the products you have selected based on these Terms & Conditions. Carboot Wines reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment. If we cannot accept or process your order after payment is received we will contact you by email or telephone. Your ability to purchase products and services from this the website may be terminated at any time by Carboot Wines without notice. The products and services offered for sale are only available to individuals who can make legally binding contracts.
Order Notification
An email notification will be sent to you, listing the item(s) ordered, the total product and shipping charges, delivery address and shipping carrier, upon receiving your order.
Pricing Policy
Transactions via the Carboot Wines online store are carried out in Australian dollars (AUS$).
Delivery Costs
Delivery costs for Wine and Accessories vary depending on your location. Please refer to Shipping Charges for more information. We only deliver within Australia.
Credit Card Payments
Carboot Wines accepts the following credit cards. VISA, Mastercard and AMEX.
Refund and Returns
Carboot Wines will happily exchange any incorrect or damaged item(s) upon notification within 10 days of receiving goods. We will gladly offer a refund for items we are unable to replace. Please ensure you notify us within 10 days of receiving the goods via email office@carbootwines.com.au
Carboot Wines will happily process a full refund for all returned products should you be disatisfied with the product received in any way. To action a return and refund please contact us within 30 days of receiving the goods to discuss the issue and potential resolutions.
The Carboot Wines refund policy is valid for up to 30 days after purchase.